FAQs

Flatting in Dunedin

When does the Tenancy start and finish?

All of our Tenancy Agreements start on the 1st of January of the following year, and runs for a fixed period until the 30th of December. This period is exactly 52 weeks (if the tenancy ran until the 31st that would be another day). Unfortunately we don’t alter these start and end dates.

What is joint and several liability?

All of our flats require a joint tenancy, whereby you and the other tenants have exactly the same rights. You are all jointly and individually responsible for the terms and conditions of the tenancy agreement. This means that if there is outstanding rent and/or damages to the property at the end of your tenancy, all members of the joint tenancy are jointly and severally liable for the outstanding amount.

How much is the bond and when is it due?

The bond is two weeks rent, and is due within a month of signing the Tenancy Agreement. We require your bond to be paid by bank transfer from one account (we suggest giving each of your bonds to one flatmate to transfer into our account). The bank account details are the same account as the rent is paid into (Carswell Calder Limited, 02-0912-0138483-000) and is also found on your Tenancy Agreement. Once received, we will email you a Bond Lodgement Form to sign.

Before your Tenancy Agreement starts

How do we pay rent?

We require weekly in advance rent payments from ‘one’ of your bank accounts, paid by automatic payment into our account: Carswell Calder Limited, 02-0912-0138483-000. This may sound complicated, but we think it is the easiest way for all of us to manage rent transactions. Some landlords require fortnightly or even monthly payments in advance, but this can be a massive strain on your cashflow. Therefore we’ve chosen to keep it easy, so that everyone can pay weekly (we don’t accept part payments, everyone’s money has to be in the once-a-week payment).

How do we pick up the keys?

You have to let us know well in advance of when the first person wants to move into the property, so we can meet you there to let you in and provide you with your flats keys. The first tenant to arrive is then responsible to handing out the rest of the keys. Once you receive your key, please email us the number on it so we know what room you are in (just in case you were to lose it), as each key in the flat is unique to the room.

Can we store our belongings at the flat?

Unfortunately both the outgoing and incoming tenants cannot store their belongings in the flat over the 31st of December, as we have purposefully kept this date out of both Tenancy Agreements for cleaning. If you need to store your belongings somewhere, we would be happy to put you in touch with our storage partners, Ezy Stor.

Will the power be on in the flat when we arrive?

Not necessarily. In many cases, if the previous tenants have closed their power account, their provider may disconnect the power to the property. If this was going to happen, it would usually only happen 14 days after the power account has been closed. If you arrive at the property and the power is on, make sure you setup your flat a new account before it is disconnected by the previous provider.

Responsibility as a Tenant

When are the flat inspections?

During the year there will be four flat inspections: the first at the start of the tenancy when the first person receives the keys and moves in, the second mid way through the year, the third being a ‘pre-final’ inspection which is approximately a week before the last person leaves the flat and is used as a guide as to what to have completed before the final inspection, and of course the last inspection is when the last person leaves the flat and hands back the keys.

What if we lose our key?

No worries, all you need to do is let us know and we can order you a replacement. If you have followed the initial instructions correctly, you will have already emailed through the key number of your room and therefore we’ll have all the information we need.

Can I replace myself with someone else on the Tenancy Agreement?

If one joint tenant wants to leave during the course of a tenancy, and the other tenants want to stay, the options are to: 1) find a replacement tenant who is acceptable to the remaining tenants and the landlord, and 2) not find a replacement tenant, and either the outgoing tenant continues to pay their share of the rent, or the remaining tenants agree to make up the shortfall. In either case we need to approve the arrangement, and will prepare documents for everyone to sign.

What if I want one of the other tenants to leave?

As joint tenants, you all have exactly the same rights, so one tenant can’t simply be forced to leave. If you have a problem with another tenant we are not able to get involved as we don’t have the authority. The best way to deal with an issue like this is to make an application to Tenancy Services to receive independent third party help to resolve the difficulty.

Prime Campus included services

What internet service does the flat come with?

Thanks to Dunedin winning the Gigatown competition, we are able to provide you with the fastest internet in the southern hemisphere. We have partnered with Vodafone to provide their Ultra Fast Fibre 100 plan with Unlimited data (more details here). Each flat is installed with a wireless router that connects to the road-side fibre network.

How do we work the TV?

Harvey Norman is our furniture and appliances partner and are able to help with any questions you may have. Best way to contact them for help is to call them on 03 471 6510 and ask for support from the relevant department.